What I've Done:

Education

University of Mississippi, Oxford, Mississippi

Bachelor of Business Administration - 2014

Major: Management Information Systems | Minor: Entrepreneurship | GPA: 3.27

St. Christopher's School, Richmond, Virginia

September 2003 - May 2010

Employment

FNC, Inc., Oxford, Mississippi | Summer 2013

Client Services Intern

FNC is a mortgage technology company based in Oxford, MS. They specialize in appraisal compliance and workflow.

I worked with several internal departments to identify processes and define requirements for a redesign of FNC’s instance of Salesforce.com. I was able to utilize my prior experience with Salesforce from a previous internship and expand upon it. This helped FNC refocus their use of the CRM and allowed them to use Salesforce as the reliable "book of record" for the company.

In addition, I tested internal security software with their Internal Systems Department, and assisted the Client Services department transition their bug documentation from legacy software to Atlassian Confluence.

Ristken Software Services, Addison, Texas | Summer 2012

Intern

Ristken is an automotive software company that provides F&I menu and reporting software for dealerships.

Ristken gave me the opportunity to experience several different departments in a software company. I rotated through all three of the Company’s key departments: Engineering/IT, Product Development, and Client Services. This gave me an appreciation of how these three functions worked together to support the Company’s clients.

Whitten Brothers Inc., Richmond, Virginia | Summer 2010 & 2011

Sales Consultant

For the two summers directly following my senior year of high school, I sold new and pre-owned vehicles at a combined Jeep, Chrysler, Dodge, Mazda, and pre-owned dealership.

I was responsible for the entire sales process from initial contact, through final delivery and follow up. During my time there, I led both the Jeep Chrysler Dodge and the Mazda dealerships in after-market products sold and was 2nd overall for the amount of vehicles sold for the month of July 2010.

Selling cars allowed me to develop my communication and interpersonal skills. It taught me how to ask questions to identify my customers’ needs, and how to listen effectively. This has helped me to better understand various stakeholder’s needs in developing software solutions, and to communicate realistic expectations.

Splatbrothers Paintball Park, Hopewell, Virginia | Summer 2009

Referee

At Splatbrothers, I provided guests with instruction and support with rented paintball and safety equipment.

On the fields, I managed games that involved anywhere from 5 to 100+ players on multiple acres. This involved enforcing rules, solving disputes, and providing mid-game repair and support for malfunctioning paintball equipment.

Virginia Automobile Dealers Association, Richmond, Virginia | Summer 2008

Intern

At VADA I was placed in the IT department where I provided local support to an office of 30+ employees, and managed the backup and maintenance of their servers. In addition, I completed several smaller IT-related projects that the current IT team did not have the time to complete.

Along with these duties, I worked in the mail room sorting mail, and preparing mailers to be sent to member dealerships.

What I've Been Seen Doing:

Certifications

Microsoft Certified Professional

Windows Operating System Fundamentals (E235-1328)

Achievements

Vice President of the Ole Miss chapter of the Association of IT Professionals (AITP)

Honorable Mention in Microsoft Solutions at 2014 AITP Nation Collegiate Conference

Honorable Mention in PC Troubleshooting at 2013 AITP National Collegiate Conference

Sorensen Institute for Political Leadership (4.0 GPA), Summer 2009

Academic Excellence Scholarship

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